Reboot Downtime (Resolved)
  • Priority - Medium
  • Affecting Server - Gravity
  • Reboot server for Kernel Update,If you experience any issues after rebooting the server, please open a ticket with our support team. We apologize for any inconvenience. 

  • Date - 20/02/2018 16:13 - 20/02/2018 20:03
  • Last Updated - 14/02/2018 16:17
Networking issue (Resolved)
  • Priority - Critical
  • Affecting Server - Gravity
  • We are monitoring a networking issue in our gravity which has stabilized. We apologize for the inconvenience and will post an update as more information becomes available.

  • Date - 14/02/2018 16:10
  • Last Updated - 14/02/2018 16:12
Emergency Data Center Power Maintenance (Resolved)
  • Priority - Critical
  • Affecting Server - Radiancy
  • Hi [NAME]

    We just receive an email from data center this morning,
    data center notice us, there have small range of the server rack required an emergency power maintenance.
    your server is effected on the server rack so that we will shutdown your server before the power maintenance start.

    Progress: Emergency power maintenance
    Date : 17 July 2016 +8.00 (KUALA LUMPUR)
    Time: 5:00pm - 10:00pm
    Effected Server 103.6.244.96/97

    Sorry for any inconvenience caused.

    Thank you, have a nice day.

  • Date - 17/07/2016 17:00 - 18/07/2016 21:58
  • Last Updated - 17/07/2016 12:40
Reboot Server (Resolved)
  • Priority - Critical
  • Affecting Server - Gravity
  • Reboot All Server at 8 may 2016 - 23.59 +8 / 5 minute down issue : Kernel Update

  • Date - 08/05/2016 23:59 - 09/05/2016 00:05
  • Last Updated - 14/06/2016 05:01
Server Migrations - serverhost-quick - August (Resolved)
  • Priority - Critical
  • Affecting Server - Luminosity (LON)
  • Maintenance Start: August 15, 2015 - 6PM GMT+8
    Maintenance End: August 15, 2015 - 10PM GMT+8
    Expected Outage Time: 3 Hours

    Shiftserver has been informed that the facility in serverhost-quick will be performing maintenance on the cabinets which house your devices shown below. This will result in a power loss to the devices listed.

    We will be moving your devices to a different cabinet as a precaution and to avoid future power maintenance events. Our Provider will take every step to ensure devices are safely powered down during this maintenance event and are transported safely and securely to their new cabinets.

    The maintenance window will begin at 6PM GMT+8 . We anticipate this maintenance will be completed by 9PM GMT+8. If your Account is still down after this time, please create a support ticket so we can look into this for you.

    we will do some maintenance becouse we have recived complain from our customer that this happen becouse our curent network always down, we apologized for inconvenience before this


    Devices Affected:

    Serverhost-quick

  • Date - 15/08/2015 06:00 - 16/08/2015 21:56
  • Last Updated - 15/08/2015 01:51
maintenance server 13/9/2013 (Resolved)
  • Priority - High
  • Affecting Server - Luminosity (LON)
  • maintenance server

  • Date - 13/09/2013 00:21 - 14/09/2013 01:10
  • Last Updated - 13/09/2013 13:08