Refund Policy

SHIFTSERVER NETWORK offers an unconditional 30-day money back guarantee that covers cancellations of a web hosting account made during the first 30 days of service, due to the inability to deliver satisfactory services. As a part of our strive to achieve industry-leading customer satisfaction, the customer will be refunded all hosting charges made to their credit card minus any setup fees which are non-refundable. The guarantee does not apply to accounts with non-use, misuse, and/or abuse of this agreement. Domain name registrations, setup fees & dedicated server fees are also non-refundable. Any questions regarding the 30-day money back guarantee should be forwarded to


  • Our refund policy does not include Domain Registration, Domain Transfers, software license fees (cPanel, DirectAdmin, Fantastico, Softaculous, Litespeed, RvSkin etc), Domain Privacy, or any add-on services such as dedicated IP, SSH, SSL, credit card processing fees and setup fees. No full refunds are available after 30 days. In order to cancel service
  • Accounts cancelled/terminated by ShiftServer Network for violating our Terms of Use do not qualify for the 30-day money back guarantee or partial refund after 30 days. For example, if your account is cancelled due to spamming, illegal activity or hosting unacceptable content, you will not be given any refund. 


Last updated 15-july-2012

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